We care for you!
We provide an inclusive and accessible experience for all merchants and customers. Persons with Disabilities (PwDs) who require support in accessing our digital payment services, merchant onboarding process, payment devices, portals, or grievance mechanisms may contact us through the dedicated support channels by raising a ticket.
NTT DATA Payment Services India Policy On Grievance Redressal
We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels offered and due to the genuine technical or communicative errors in the system. Users are informed about the channels to escalate their complaints, concerns and grievances within NTT DATA Payment Services India and their rights if they are not satisfied with the resolution of their complaints.
- Concerns raised by users are dealt with courtesy in a timely manner.
- We constantly endeavour to give and uphold the best of the services we can offer
- We take care of all complaints efficiently and fairly.
- All employees at NTT DATA Payment Services India work in good faith and without prejudice to the interests of the users
Grievance Redressal
Sandeep Goyal
Customer Grievance Officer
NTT DATA Payment Services India
11th Floor, B4/B5, NIRLON KNOWLEDGE PARK,
off Western Express Highway, Cama Industrial Estate,
Goregaon, Mumbai, Maharashtra 400063
Accessibility Support for Persons with Disabilities (PwDs) :
Merchants who are Persons with Disabilities (PwDs) and require assistance in using our services
or wish to raise an accessibility-related complaint may contact the Grievance Redressal Officer directly
through the Grievance Redressal Officer contact details.
Frequently Asked Questions (FAQs)
Depending on the bank refund cycle (7 -15 Working Days)
1 working day
T + 1 Working Day
T + 1 Working Day