We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels offered and due to the genuine technical or communicative errors in the system. Users are informed about the channels to escalate their complaints, concerns and grievances within NTT DATA Payment Services India and their rights if they are not satisfied with the resolution of their complaints.

• Concerns raised by users are dealt with courtesy in a timely manner.
• We constantly endeavour to give and uphold the best of the services we can offer
• We take care of all complaints efficiently and fairly.
• All employees at NTT DATA Payment Services India work in good faith and without prejudice to the interests of the users